Regulations
Regulations of the mandaladoroty.pl Online Store

The regulations of Dorota's Mandala website set out the terms and conditions for the functioning and use of the website, as well as the terms and conditions for sales made via the website at MandalaDoroty.com. Exhibiting and buying handicrafts on the MandalaDorota website is possible only after agreeing and accepting all the provisions of the regulations. Ignorance of the regulations does not release from the rules and provisions contained therein.

The MandalaDoroty.pl website is run by Arunia Dorota Kroll based in Kórnik at ul. Parkowa 7/6, NIP 7831072276, REGON 363674639 will be registered on February 8, 2016 by the Kórnik City and Commune Office.
Explanation of terms used:

Customer - a natural person, subject to the provisions of § 1 para. 1, a legal person and an organizational unit which is not a legal person whose legal provisions confer legal capacity, and which concludes or intends to conclude a Sales Agreement with the Seller and who has registered in the Online Store or intends to do so on the principles set out in these Regulations.
Goods Page - a page, subpage or fragment of the displayed website in the mandaladoroty.com Online Store, which presents basic information about the product or service
Shopping Cart - functionality of the mandaladoroty.pl Online Store enabling the Customer to place an order and modify order data, in particular such as: type and quantity of goods, invoice data (optional), delivery address, payment method, delivery method.
Consumer - a natural person performing a legal act not directly related to his business or professional activity and who, pursuant to the principles set out in these regulations, has registered in the Online Store or intends to do so.
Regulations - these Regulations of sale using means of distance communication.
Order - Customer's declaration of intent, aimed directly at the conclusion of the Contract for the Sale of Goods at a distance through the online store mandaladoroty.pl specifying the type and number of ordered Goods, delivery method, method of payment, and, if necessary, other necessary elements of the Sales Agreement.
Goods - artistic handicrafts or services offered for sale at the mandaladoroty.pl Online Store.
Sales contract - a contract for the sale of Goods, within the meaning of the Civil Code, concluded between the Seller and the Customer, using means of distance communication via the mandaladoroty.pl Online Store.

§1 GENERAL PROVISIONS
1. The online store at mandaladoroty.pl deals in commercial activities in the field of selling handicrafts. The store sells mail order throughout the Commonwealth and around the world.
2. The owner of the online store is the company: Arunia Dorota Kroll based in Kórnik at ul. Parkowa 7/6 NIP 7831072276 REGON 363674639.
3. Contact with the store is possible through: email address: sklep@mandaladoroty.pl and
telephone number 603579940.

4. By placing an order, the Customer declares that he has read the Regulations and accepted the provisions contained therein.

§2 CONCLUSION OF THE SALE CONTRACT
1. The Customer of the Online Store mandaladoroty.pl can be a natural person with full or limited legal capacity, i.e. a natural person who is at least 13 years old, but if this person is not 18 years of age to conclude a Sales Agreement necessary is the consent of its legal representative, legal person or an organizational unit which is not a legal person, the special provisions of which grant legal capacity,
2. The Customer may place Orders 7 (seven) days a week and 24 (twenty four) hours a day, via the website http://mandaladoroty.pl.
3. The products presented on the store's website do not constitute an offer within the meaning of the Civil Code, but are an invitation to submit offers.
4. Placing an order consists in indicating the Good which the Customer intends to purchase, in particular by specifying its name, number of pieces and then selecting the "Add to Cart" command on the Good's Page. After selecting the Good and specifying its quantity in the manner indicated in the previous sentence, the Customer selects the "Execute Order" option and then indicates the method of receipt of the Good and payment method, and confirms the order. It is also possible to place an order by email or phone. The condition of concluding the Sales Agreement is prior acceptance of the provisions of these Regulations.
5. In the Basket, after logging into this functionality of the Online Store mandaladoroty.pl, the Customer indicates:
a) ordered Goods,
b) the number of ordered Goods (pcs),
c) address to which the Goods are to be delivered,
d) data necessary to issue an invoice if you wish to receive it,
e) delivery method,
f) way

6. After placing the order and accepting the provisions of these Regulations by the Customer, the Seller sends to the e-mail address provided by the Customer confirmation of the order's registration. Confirmation of order registration is the Seller's statement of acceptance of the offer referred to in paragraph 5 above.
§3 PRODUCT PRICES
1. The Seller places information about the Goods on the Store's website mandaladoroty.pl and sells the above Goods via the Internet, using the platform http://mandaladoroty.pl
2. Prices on the website of the Online Store mandaladoroty.pl placed next to the Goods:
a) include VAT (gross prices),
b) they are given in Polish zlotys or euros
c) do not contain information on shipping costs.
3. Shipping costs should be added to the price, unless information about shipping costs is provided on the page with the products presented.
4. The binding and final price is the price of the Good given on the mandaladoroty.pl Online Store website at the time of placing the order by the Customer.
5. Information on the total value of the order (including delivery costs) is presented in the Basket after the Customer chooses the form of delivery of the Goods.
6. The costs of delivery of the Goods shall be borne by the Customer.
7. The Seller reserves the right to make changes in the prices of Goods on an ongoing basis, and to carry out and cancel all kinds of promotional campaigns (promotional price reductions) and sales. The entitlement referred to in the previous sentence does not affect orders placed before the date of entry into force of the price change, terms of promotional campaigns or sales.
§ 4 CONDITIONS OF THE ORDER COMPLETION
1. The goods are delivered to the Customer each time by:
a. in the Republic of Poland:
- Polish Post, registered letter parcels.
- Pocztex Kurier48 - a service provided by Poczta Polska
or
- different,
b. for international shipping within Europe:
- letter parcel or postal parcel - these are services provided by Poczta Polska
or
- any courier providing international shipping services.
2. In the absence of the Goods ordered by the Customer in the warehouse or the inability to process the order for other reasons not attributable to the Seller provided for the performance of the order, the Seller shall inform the Customer about the situation. The aforementioned information will be sent to the e-mail address provided by the Customer during registration, or sent by phone to the number indicated by him.

3. In the event that the implementation of part of the contract is not possible, for the reasons indicated in paragraph 2 above, the Seller may offer the Customer:

a. canceling the entire order (if this option is chosen by the Customer, the sales contract is considered not concluded, the Seller is released from the obligation to complete the order in full, as well as from all other obligations and costs);

b. canceling the order in the part in which the execution is not possible within the prescribed period (if the Customer chooses this option, the order will be carried out in the part in which it is possible to perform it, in the remaining scope the sales contract will be considered not concluded, the Seller will released from the obligation to implement it in the remaining scope and from all other obligations and costs); or

c. dividing the order into lots and setting a new deadline for the part of the order that cannot be completed by the original deadline (if the customer chooses this option, the sales contract is deemed to have changed in that the sending of products will be ordered in two or more separate shipments and the Customer will not incur additional costs related to the division of the order into two or more shipments, and the Seller shall be released from all other obligations and costs).

4. In the event of conclusion of the Contract for the Sale of Goods, the term of the contract (time needed to complete the order and forward it for dispatch) is up to 24 hours on business days. In the case of payment in the form of electronic prepayment, the duration of the contract depends on the receipt of confirmation of receipt of funds on the account of the Seller. The time of delivery of the goods (the time needed for the postal operator to deliver the Goods, counted from the day it was sent by the Seller) is:
a. In the Republic of Poland: from 1 to 3 business days
b. International shipments around the world: from 3 to 14 business days.
c. 4a and b shall not apply to the shipment of goods which is carried out
on individual customer order. The time of order and shipment is then directly agreed between the Contractor of the work and the client by e-mail sklep@mandaladoroty.pl or by phone at 603579940
To calculate when the ordered goods will be delivered to the Customer, you need to sum up the delivery time and the delivery time.
5. When collecting the parcel with the ordered Good, the Customer should check the parcel and in case of:

a. mechanical damage to the contents of the shipment,
b. incomplete shipment,
c. incompatibility of the contents of the shipment with the subject of the Order,


The customer is entitled to refuse to accept the package or to accept the package with reservations. In this case, the Customer should immediately notify the Seller of the situation in order to prepare a new delivery. In the event of damage, incompleteness or non-compliance with the subject of the order, the Customer is obliged to point to the shortcomings immediately after delivery and inform the Seller about them in accordance with the above provisions.
6. If the ordered product is not in stock or the Customer's order cannot be processed for other reasons not attributable to the Seller, the Seller has the right to withdraw from the sales contract within 30 (thirty) days from the date of its conclusion, and if it has received payment, return all money received from the client.
7. If the Customer provides an incorrect or inaccurate address, the Seller shall not be liable for non-delivery or delay in delivery of the subject of the order, and the costs associated with return and re-shipment shall be borne by the Customer.

8. The waiting time for a transfer is 5 working days in the case of a traditional transfer to an account. After this date the order will be canceled.
§5 CHANGING THE ORDER
1. The Customer may make changes to the order until the Seller sends the Good to the Customer. The changes may apply only to the resignation from all or part of the products making up the order, changes in the delivery address, or changes in the invoice data. In the event of cancellation of the order, if payment has been made in advance, the reimbursement shall be made within 7 (seven) days from the date of receipt of the resignation of the Customer by the Seller, by bank transfer to the bank account indicated by the Customer. This entry does not apply to products made to the individual customer's order.
2. In order for the Customer to change the subject of the order, the Customer should contact the Seller in the manner indicated in the "Contact" tab on the website www.mandaladoroty.com from Monday to Friday from 9.00 to 17.00.
§ 6 FORMS OF PAYMENT
1. In the event that a Contract of Sale has been concluded by the Parties, the Customer may pay in the following ways:
a) by making a transfer to the Seller's business account.
b) payment via PayPal - online electronic payment.
c) payment via fast online payments Przelewy 24.pl
2. Shipping costs should be added to the price. Detailed information on current shipping costs can be found at mandaladoroty.com/information/ shipping.
3. Orders carried out by the Seller entail the obligation to pay for the delivered Goods, which the Customer confirms when placing the order.
§ 7 TERMS OF COMPLAINT
1. The Customer has the right to lodge a complaint within 6 months from the date of delivery of the Good to him, and within this period inform the Seller about the found defectiveness of the goods and the request submitted in connection with this.
2. The Seller shall respond to the Customer's complaint within 14 (fourteen) days and inform him about the way to proceed.
3. A prerequisite for the Seller to consider the complaint is for the Customer to deliver the complained Good or Goods along with the proof of purchase.
4. Complaints should be sent to: Dorota Kroll 62-035 Kórnik ul. Parkowa 7/6 via a postal operator.
5. If the Customer's complaint is considered justified - the Seller will repair or replace the complained product for a product free from defects, and if it is not possible to return the payment for the complained product within 14 (fourteen) days from the date of consideration of the complaint.
6. If the Customer who is a Consumer advertised the Good and demanded replacement of the item or removal of the defect, or submitted a price reduction statement specifying the amount by which the price is to be reduced, and the Seller did not respond to this request within 14 (fourteen) days, it is considered that the request was considered justified.
§ 8 WARRANTY TERMS
1. Goods sold by the Seller in the mandaladoroty.pl store have a Seller's warranty for a period of 6 months from the date of purchase.
2. The Customer may advertise a product with defects:
a) exercising the rights arising from the warranty granted - in this case the Customer advertises the Goods directly with the Seller.
b) exercising the rights of the Consumer in relation to the Seller in connection with the warranty for defects.

§ 8 WARRANTY TERMS
1. Goods sold by the Seller in the mandaladoroty.pl store have a Seller's warranty for a period of 6 months from the date of purchase.
2. The Customer may advertise a product with defects:
a) exercising the rights arising from the warranty granted - in this case the Customer advertises the Goods directly with the Seller.
b) exercising the rights of the Consumer in relation to the Seller in connection with the warranty for defects.
§ 9 WARRANTY FOR FAULTS OF GOODS
1. The Seller is liable to the Customer for physical and legal defects of the thing sold (warranty), to the extent specified by the Act of 23 April 1964 - Civil Code (Journal of Laws 2014.121 as amended).
2. For the avoidance of doubt, it is stated that none of the provisions of these Regulations limits the Customer's rights under the law applicable in the territory of the Republic of Poland. If there is a provision of this nature, the provisions of the law in force in the Republic of Poland shall apply, in particular the Act of 23 April 1964 - Civil Code (Journal of Laws 2014.121 as amended) and the Act of 30 May 2014 of consumer rights (Journal of Laws 2014.827).
3. Force majeure excludes the Parties' liability for failure to perform or improper performance of obligations under the Sales Agreement in whole or in part.
4. For force majeure indicated in par. 3 above are considered events over which the Parties have no influence, which are not the result of the Parties ’negligence or mistake, and which are unpredictable, among others: traffic accidents, cases of health loss, serious illness, disaster, acts of power, fire, flood, etc. The Parties undertake to immediately notify each other of the occurrence of force majeure and its causes, presenting appropriate documentation confirming the occurrence of the event, as well as to immediately take action to counteract its effects.
5. If the sold item has a defect, the Customer has the right to make a statement about the price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective item with a non-defective one. This limitation does not apply if the item has already been replaced by the Seller or the Seller has not complied with the obligation to exchange the item for one free of defects or to remove the defect.
6. The buyer may not withdraw from the contract if the defect is irrelevant.
7. If the item sold has a defect, the Customer may request replacement of the item for a non-defective one or removal of the defect. The seller is obliged to replace the defective item for a non-defective one or remove the defect within 14 days or to notify the customer within this period that he does not accept the complaint.
8. When exercising the rights referred to in the content of this paragraph, the Customer is obliged to immediately inform the Seller, enclosing a detailed description of the defect of the Good. Goods should be sent to the address of the registered office of the Seller Arunia Dorota Kroll, 62-035 Kórnik, Parkowa 7/6 together with a description of the defect of the Good. If the complaint is legitimate, the shipping costs of the Goods shall be borne by the Seller.

§ 10 CANCELLATION OF THE ORDER AND WITHDRAWAL FROM THE CONTRACT
1. The consumer may withdraw from the contract of sale of goods concluded remotely without giving a reason and without incurring costs, by submitting a relevant statement in writing, within 14 days.
2. The above right may be exercised by the Consumer by sending a statement of withdrawal from the Sales Agreement to the address of the registered office of the Seller: Arunia Dorota Kroll, 62-035 Kórnik, ul. Parkowa 7/6 via the postal operator, by e-mail, to sklep@mandaladoroty.pl
3. indicated in par. 1 above, the 14-day period is counted from the day on which the Goods were released to the Consumer. To meet the deadline to withdraw from the contract, it is enough to send information regarding the exercise of the Consumer right to withdraw from the contract before the deadline to withdraw from the contract.
4. In the event of withdrawal from the contract, the contract is considered void and the consumer is released from all obligations. What the Parties have rendered shall be returned unchanged. In particular, during the period counted from the date of delivery of the Goods to the Consumer, there may not be
a) mechanical damage to the Good (in particular: bruising, cracking, fracture, etc.) or
b) the occurrence of any of these elements of the Goods that constitute its integral part, unless the above occurred as a result of a defect in the Goods within the meaning of the Act of 23 April 1964 - Civil Code (Journal of Laws 2014.121, as amended).
5. The consumer is responsible for reducing the value of the Good, resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Good.
6. Return of mutual benefits should take place immediately, not later than within fourteen (14) days from the date of receipt by the Seller of a statement of withdrawal from the contract. During this time, the Seller is obliged to return to the Consumer all payments made by him.
7. The Seller shall refund the payment using the same method of payment that the Consumer used, unless the Consumer expressly agrees to a different method of return which does not entail any costs for him. In any case, the Consumer does not bear any fees in connection with this return.
8. Goods returned by the Consumer should be packed in an appropriate manner, ensuring no damage during transport, if possible, the Goods should be packed in their original packaging. Goods should be returned together with complete documents issued on its sale (receipt, invoice) to the following address: Arunia Dorota Kroll, ul. Parkowa 7/6 Kórnik 62-035.
9. In the event of withdrawal, the Customer shall bear only the direct costs of returning the Good.
10. The Seller has the right to refrain from reimbursement until receipt of the Good or until the Consumer provides the Seller with proof of sending it back, whichever occurs first.
11. The Seller shall not be liable for the lack of reimbursement of the amounts paid or the delay of the return, if, despite sending the Customer to the e-mail address provided by him to request the Seller to send the Customer's bank account number, the Customer will not send the Seller such a bank account number or if the answer does not contain data enabling refunds. The Seller shall not be liable for the lack of reimbursement of the amounts paid or delayed reimbursement if they are the result of the Customer providing incorrect address, name or bank account number.
12. Products made to individual order, personalized products (e.g. personal mandalas, custom mandalas) in accordance with the Consumer Rights Act are not subject to the right of return (resignation, withdrawal from the contract) (Article 38 (3) of the Consumer Rights Act).
§ 11 PROTECTION OF PERSONAL DATA
1. By making purchases in the mandaladoroty.pl Online Store, the Customer agrees to the Seller processing personal data (name, surname, address, e-mail address, telephone number) in order to process the Customer's orders made in the mandaladoroty.pl Online Store.
2. Providing personal data by the Customer is voluntary, however, the lack of consent to the processing of personal data prevents the registration and processing of customer orders in the mandaladoroty.pl Online Store.
3. The administrator of the Customer's personal data is Dorota Kroll, who runs a business as Arunia at 62-035 Kórnik, ul. Parkowa 7/6. Regon 363674639 NIP 7831072276 Personal data are processed in order to implement the Contract for the Sale of Goods in the online store mandaladoroty.pl and are protected in accordance with the Act of 29 August 1997 on the protection of personal data (consolidated text, Journal of Laws of 2002, No. 101, item 926, as amended) in a manner preventing access by third parties.
4. Personal data is not shared with other entities for marketing purposes.
5. The data administrator is not responsible for providing false data

§ 12 INDIVIDUAL ORDERS
By "individual order" is meant the order of the product (s) that are not currently available in the store www.mandaladoroty.pl, or / and will be made according to an individual design for the Ordering Party.
Payment for the order
Individual orders require prepayment to the account of:
Arunia Dorota Kroll 60 1090 1418 0000 0001 3214 9206.
The guarantee of accepting the order is making a payment of min. 50% of the order value.
After placing the order, mandaladoroty.pl will send confirmation of the order with all the details to make the prepayment.
No payment within two business days of receiving confirmation of your order means that you will cancel your order
In the event of cancellation of the purchase while the contract is being carried out, the store will not return any advance payments.
The Ordering Party will be informed about the completion of the order in the manner chosen by him (phone, email)
The ordered goods will be sent after the Ordering Party has paid the remaining amount of the order.
After receiving the payment, the ordered goods will be sent to the address indicated by the Ordering Party within one business day.
The shipping cost depends on the type of delivery (letter, package) and should be added to the value of the order. The value of this fee will be each time provided to the Employer.
Order processing time
The duration of individual orders is always determined directly with the Employer.
Method of submitting an order and updating.
Orders can be placed by e-mail to sklep@mandaladoroty.pl or by phone 603 57 99 40. After the phone order will be sent confirmation of the order to the e-mail address of the Ordering Party with all details for making a prepayment.
In the order message please provide:
a) name and surname of the ordering party
b) complete data for shipment (recipient's name and surname, if different from the ordering party's and exact address with postal code and telephone number)
c) detailed description of the ordered product
Complaints and returns of individual orders.
Products completed in the "individual order" mode are not refundable or exchangeable (ACT of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product, Journal of Laws 2000 No. 22, item 271, article 10, item . 3)
§ 13 FINAL PROVISIONS
1. These Regulations are an integral part of every contract concluded via the mandaladoroty.pl Online Store.
2. Recognition of individual provisions of these Regulations in a manner prescribed by law as invalid or ineffective shall not affect the validity or effectiveness of the remaining provisions of the Regulations. In place of the invalid provision, the rule that is closest to the purposes of the invalid provision and the entire Regulations will be applied.
3. Product information posted on the website of the Online Store mandaladoroty.pl does not constitute an offer within the meaning of the Civil Code.
4. The content posted on the website of the mandaladoroty.pl Online Store is for informational purposes only and not for making a diagnosis, recognizing or suggesting ways of treating various ailments. The state of health and any disorders thereof should be consulted with the appropriate medical services. The information provided here cannot replace a doctor's opinion.
5. The availability of product information on the websites of the Online Store mandaladoroty.pl does not mean the availability of these products in stock and the possibility of order processing.
6. The Seller shall not be liable for interruptions in the use of the mandaladoroty.pl Online Store for technical reasons (maintenance, inspection, replacement of equipment, etc.) or other reasons beyond its control.
7. The Seller shall not be responsible for the blocking by mail server administrators of sending messages to the e-mail address provided by the Customer and for the removal and blocking of e-mails by software installed on the computer used by the Customer.
8. The differences between the visualization of the product available in the mandaladoroty.pl Online Store, resulting from the individual settings of the Customer's computer (color, proportions, etc.) cannot be the basis for a complaint and return of the purchased Good.
9. In matters not covered in the Regulations, the provisions of Polish law shall apply, in particular the Act of 23 April 1964 - Civil Code (Journal of Laws 2014.121, as amended), the Act of 30 May 2014 on consumer rights ( Journal of Laws 2014.827), the Act of August 29, 1997 on the protection of personal data (Journal of Laws 2002, 2001.926, as amended).
10. Any disputes arising from contracts concluded between the Seller and the Customer, or in connection with them, the parties will attempt to resolve amicably. If no agreement is reached within 30 days, the dispute will be finally settled before the competent court

11. Settlement of any disputes arising between the Seller and the Customer who is a Consumer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
12. Settlement of any disputes arising between the Seller and the Customer who is not a Consumer shall be subject to the court having jurisdiction over the seat of the Seller.
13. The Seller reserves the right to amend these Regulations.
14. These Regulations apply from June 1, 2017 and apply to contracts concluded after this date.
15. The copyright of the website and its content belongs to the Seller.